Privacy Policy

1Who We Are

SQR1 is a digital solutions agency that builds web applications, CRM systems, AI chatbots, automation workflows, booking platforms, and mobile apps. We are the Responsible Party under the Protection of Personal Information Act, 2013 (POPIA).

Information Officer: SQR1 Team
Email: hello@sqr1.co.za
WhatsApp: 067 446 1282
Website: sqr1.co.za

2Information We Collect

Information you provide

• Name and contact details (email, phone number)
• Company name and job title
• Project details submitted via our contact form
• Communications via email or WhatsApp

Information collected automatically

• IP address and browser type
• Pages visited and time spent on site
• Referral source
• Device and operating system information

3How We Use Your Information

• To respond to your enquiries and provide our services
• To send project updates and communications you have requested
• To improve our website and services
• To comply with legal obligations
• To send relevant service information (you may opt out at any time)

4Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

• Contract: Processing necessary to provide services you have requested
• Legitimate interest: Improving our services and responding to enquiries
• Consent: Where you have specifically agreed to receive communications
• Legal obligation: Where required by applicable law

5Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: Hosting, analytics, and communication tools used to operate our business (Vercel, Supabase, Google Analytics)
• Legal requirements: If required by law, court order, or governmental authority

6Data Retention

• Contact form submissions: 3 years
• Client project records: 7 years (for accounting and legal purposes)
• Website analytics: 26 months
• Email communications: Duration of business relationship plus 3 years

7Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at hello@sqr1.co.za. We will respond within 30 days.

8POPIA Compliance

SQR1 is committed to full compliance with the Protection of Personal Information Act, 2013. Our Information Officer oversees all data protection activities and can be reached at hello@sqr1.co.za.

9PAIA Manual

In terms of Section 51 of the Promotion of Access to Information Act, 2000 (PAIA), SQR1 makes the following information available:

How to Request Records

Submit a written request to our Information Officer at hello@sqr1.co.za including your full name, contact details, description of records requested, preferred form of access, and reason for the request (if applicable). We will acknowledge receipt within 5 business days and respond within 30 days.

Records Available Without Request

• This Privacy Policy and PAIA Manual
• Terms of Service
• General information about SQR1 services

10Security

We implement appropriate technical and organisational measures including SSL/TLS encryption, secure cloud infrastructure (Vercel, Supabase), access controls and authentication, and regular security reviews.

11Cookies

Our website uses cookies for analytics and functionality. By using our site you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect some functionality. We use Google Analytics to understand how visitors use our site.

12Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

13Contact Us